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Effective Date: April 12, 2026

APXEL Holdings Company, LLC dba APXEL Backflow Services (\"APXEL,\" \"we,\" \"us,\" or \"our\") collects and uses customer information only as reasonably needed to provide backflow testing, documentation, repair, rebuild, replacement, scheduling, billing, payment processing, customer communication, and related business operations.

Information We Collect

We may collect your name, phone number, email address, service address, billing address, utility or municipality information, device information, appointment details, quote and invoice information, payment-related information, photos, videos, notes, and communications you send to us. Our website and third-party tools may also collect limited technical information such as browser, device type, IP address, and general website activity.

How We Use Information

We use this information to respond to requests, schedule and complete work, prepare quotes and invoices, process payments, communicate about appointments and invoices, complete required paperwork or submissions, maintain records, improve operations, and comply with legal, tax, insurance, and recordkeeping obligations.

How We Share Information

We do not sell customer information.

We may share information only as reasonably necessary with the service providers and platforms we use to operate the business, including scheduling, communication, payment, accounting, website, hosting, analytics, utility, municipal, legal, insurance, or professional support providers, or when required by law.

Payments

Payments may be processed by third-party payment providers. We do not store full payment card information on our own systems outside those third-party payment workflows.

Photos, Videos, and Service Records

We may create or receive photos, videos, notes, and service records before, during, or after service. We use them for documentation, billing support, recordkeeping, quality control, reporting, and dispute resolution.

Third-Party Platforms and Data Security

We use third-party platforms to help operate the business, and customer information may be stored or processed through those platforms. While we use established third-party providers and limit access to customer information to what is reasonably needed to operate the business, no website, device, platform, or transmission method is completely secure.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

Cookies and Similar Technologies

Our website or third-party tools may use cookies, pixels, or similar technologies for functionality, analytics, security, and performance. You can control certain browser-level settings through your device or browser.

Your Choices

You may contact us to update your contact information or ask questions about the information we maintain. Operational, scheduling, invoice, and account-related communications may still be sent as needed to provide services and manage your request or account.

Children’s Privacy

Our services are intended for adults and businesses seeking backflow-related services. We do not knowingly collect personal information from children under 13 through our website.

Changes to This Policy

We may update this Privacy Policy from time to time. The version posted on our website is the current version.

Contact Information

APXEL Holdings Company, LLC dba APXEL Backflow Services

102 Hartman Dr Ste G Box 374

Lebanon, TN 37087

Phone: (615) 840-2555

Email: admin@apxelholdings.com

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Privacy policy

About us